Website Review & Ratings + Public Storage Coupons
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Public Storage: Products & Services

Public Storage is a company that offers storage for people needing more space. They also sell cardboard boxes for moving and storage and other supplies such as locks, packing supplies and tape. They offer storage spaces from 5' x 5' to 10' x 25'+. Customers can store anything from small household items to vehicles and everything in between. They offer personal and business storage.

Public Storage: Company Background

Public Storage was founded in 1972 when they built their first self storage. Today it operates over 2,200 storage areas. They have company owned locations in The United States and Europe. The CEO and President of Public Storage is Ronald L. Havner, Jr. They offer month to month leases with no long term contracts. They also offer packing and storing tips on the website as well as how to videos. Their headquarters are located in Glendale, CA.

Public Storage: Customer Feedback & Reviews

There are mixed reviews about Public Storage. Some people are not happy with the security available at self storage, and poor customer service. One customer says, "Public Storage says expressly in their agreement they do not guarantee safety or security of their premises or any personal property.".

Other customers like that the facility is clean, they like the customer service, and the prices. One customer said, "The facility is neat and clean. The staff is nice as well.".

Public Storage: Business Credibility & Trustworthiness

Public Storage is not a Better Business Bureau accredited company. On the BBB rating scale of A+ to F, the BBB has given Public Storage a rating of A+. They have had 731 complaints in the past 3 years and 272 complaints in the past 12 months. All of the complaints are closed. Most of the complaints are regarding problems with the products or services.

Public Storage: Website Popularity & Google Ranking

Alexa traffic ranker shows Public Storage ranks 27,078 globally and 4,623 in the United States. They have a reputation of 2,293 sites linking in. Typical visits to the sites are about 5 minutes with 50 seconds per page view. About 23% of page views are one page views or bounces.

Google PageRank rates Public Storage as 6 out of 10 possible points.

Public Storage: Social Media Presence

Public Storage has a Facebook page with 926 likes. They offer triva, videos and other information on this page. They have a Twitter with 673 followers. They update this page frequently. They have a YouTube page with commercials and videos with tips and other information. They have 29 subscribers on this page. They also have a Google+ page.

Public Storage: Website Security & Safety

Public Storage uses personal information for business purposes. They will only share information if it is needed to complete an order. Otherwise, they do not rent, share or sell personal information. Please see the privacy policy for more information.

Google Safe Browser does not currently list this site as suspicious. They are not hosted by any malicious software at this time, and they currently have no known viruses associated with this site.

Public Storage: Pricing & Packages

Pricing for self storage is dependant upon the area and the unit size. When comparing storage units in a certain area, I found that Public Storage was priced averagely. There are some companies that charge more than Public Storage for the same unit in a certain area, and some companies that charge less than Public Storage in that same area.

Public Storage: Shipping Rates & Policies

Public Storage has no need to have a shipping policy as they offer services, not merchandise. All other packing materials and boxes can be picked up at locations. They have many locations in many different areas. If you are interested in buying any packing materials you must speak to a customer service agent at the location you are using.

Public Storage: Payment Methods Accepted

Currently Public Storage takes payment by Visa, MasterCard, American Express and Discover. You can also pay with a check. At this time there are no other payment options available. They do not offer any Bill Me Later options at this time. All services must be paid for in full at the time of purchase.

Public Storage: Returns, Refunds & Exchange Policy

Public Storage works on a month to month lease. Therefore, they offer no refunds. If the storage is unpaid for the merchandise becomes the property of Public Storage. Payments are made monthly and when the customer no longer needs storage, they let customer service know and empty the storage unit. There are no other fees once emptied and paid to date.

Public Storage: Product images & screenshots
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Public Storage Rating Summary
Customer Reviews
Public Storage Average Rating:
(1 rating)
Public Storage 1 out of 5 based on 1 ratings. 1 user reviews.
Sam Montana — 77 months ago
1.0 Star Rating: Not Recommended
“Public Storage is not recommended”

I do not recommend Public Storage. This company consistently shows a complete disregard for their customers and state laws. There have been lawsuits and many complaints filed against Public Storage throughout the United States. The complaints and lawsuits against Public Storage are for damaged items in storage due to water, theft of property, cut and changed locks for no reason, illegal late fee charges and lien law violations. My experience with Public Storage was without question the worst ... read more

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